Hi there, GKB. 

Thank you for getting back to us. Before we can accomplish your goal for today, can you tell me which bank you're trying to use when importing statements? This way, I can verify if there's an ongoing investigation. 

As an initial troubleshooting step, let's perform a few manual updates to refresh the connection between your bank and QuickBooks Online.

Here's how:

1. On the left navigation menu, click Banking.
2. Select Banking.
3. Click on Update in the upper right. QuickBooks begins updating your account. 

Also, disconnecting a bank account is also helpful if QuickBooks Online won't reconnect even after clicking Update several times.  

You may find these articles helpful:  

• Connect bank and credit card accounts to QuickBooks Online 
• Get bank statements directly from your bank when you reconcile 

For future reference, read through our help article: Download, match and categorize your bank transactions in QuickBooks Online. It includes a quick video tutorial to guide you with organizing your bank feeds transactions. 

Let me know if this info helps. I'll be one message away in case you need further assistance. Otherwise, enjoy the rest of your day and stay safe!