Thanks for getting in touch with the Community about this, shellyjmcd12. I appreciate that you're using the current workaround to import Web Connect files.
 

I've reviewed our ongoing/solved investigations and can confirm there's currently no records about subscribers reporting that they can't download transactions when using their bank feeds.
 

Since yourself and your clients are encountering such an issue, I'd recommend getting in touch with our Customer Care team if the troubleshooting steps provided by my colleagues above don't solve it. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while using QuickBooks:

1. In the top menu bar, go to Help, then QuickBooks Desktop Help.
2. Choose Contact Us.
   
3. Enter a brief description of your issue in the Ask a question (or tell us what's wrong) field.
   
4. Click Continue.
   
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.
 

Please don't hesitate in sending a reply if there's any questions. Have a wonderful Thursday!