I am BEYOND frustrated with QB intuit online payroll. Since the "upgrade in April" I have NOT been able to access our payroll to run our semi-monthly payroll. I have a case number, have called 2-4x a week only to be put on hold for hours and told they are still working on it. WTH? I asked how I can file a formal complaint and they told me I could not because I signed an agreement that these things could happen. SO OVER IT!! I am hoping someone here can recommend a new payroll provider with decent customer support.