Thanks for following up after trying those troubleshooting steps, CLM-Optimist. I want to make sure you're able to successfully match your transactions in QuickBooks Online.

Since the steps provided by my colleagues above didn't do the trick, I recommend reaching out to a member of the QuickBooks Support Team. Agents have specialized tools, such as screen-sharing, that would be particularly helpful in this situation. Here's how to get in touch with the team:

1. Click the Help button in the top right corner.
2. Select Contact Us.
3. Enter Support in the field and choose Let's talk.
4. From here you can select to receive a callback at a time that's convenient for you.

The following linked article provides these steps if you ever need them again in the future: QuickBooks Online Support. I'll be here to help in any way that I can if you have other questions. Take care!