Hey there, @jlk2021.
Thanks for following up with us and letting us know what chat support informed you of.
Please know that getting you back to business is our top priority. Data damage can be found in your company file after a period of time. Data damage means your company file can't be read correctly by QuickBooks. This can be caused by both internal or external factors. The majority of data damage issues can be repaired within QuickBooks by running our Rebuild and Verify utilities. Your matching feature can be affected because of data damage, causing it to not work correctly. I've included the steps to run the utilities below.
To Rebuild:
- Open the File menu, then select Utilities.
- Click on Rebuild Data, then hit OK to close all windows.
- QuickBooks will ask to make a backup before rebuilding your company file, select OK. If you don’t want to do a backup, tap Cancel to continue rebuilding your company file.
- Once the rebuild is complete, click OK.
To Verify:
- Open the File menu again, then choose Utilities.
- Select Verify Data, then click OK to close all windows.
That's all there is to it. Once you've completed these steps, go ahead and try your matching feature again.
Additionally, our QuickBooks for Mac Support Team is only available via chat. However, please know that you can reach back here at any time.
Take care and have a wonderful weekend.
