Hello, @CLM-Optimist.
We'll go ahead and sort things out by doing some basic troubleshooting steps. The stored cache can sometimes cause unusual browser behavior.
Let's log in to your QuickBooks Online company using a private window. Here are the keyboard shortcuts in opening a private/incognito window:
- Google Chrome: Ctrl + Shift + N
- Internet Explorer: Ctrl + Shift + P
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Once done, you can now start matching your transactions. Here's how:
- From the left pane, select Banking.
- Select the tile for the account you want to review.
- Select the For Review tab to start your review.
- In the Action Column, find a downloaded transaction by clicking the Find Match option.
- Select Match.
If you can match the transactions completely, you'll have to clear your regular browser cache.
Please reply on the thread if you have additional concerns. Have a great weeked and stay safe!
