Thanks, Jen_D -  just got off of a two hour chat session where I shared my screen with the help desk.  After around 115 minutes, I was told my QB file "must have data damage" and then hung up on at the 120 minute mark.  When I have another two hours to spare, maybe I'll log in again to find out what "data damage" means and how it might occur.  I remain frustrated, to say the least.  Is there phone support with screen sharing available?  There seems to be a lag on the chat function with was equally frustrating both the help desk person and myself.