Thanks for getting back to us, @dgbenge. Allow me to chime in and share troubleshooting steps, so you can upload bank transactions.
To get started, run the QuickBooks built-in diagnostic and repair tools called to rebuild and verify data utilities. These tools comb through, repair, and notify you of data damage. Here's how:
Go back to your original company file.
- Then, go back to the File menu, then select Utilities and Rebuild Data.
- Choose OK. Follow the prompts to save a backup.
- Click OK when you see Rebuild has completed.
- Now, go back to File, then Utilities, and select Verify Data this time.
Should the Verify find an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below:
- Find and check the QBWin.log or QuickBooks.log files.
- Scroll to the bottom for the most recent Verify information.
- Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.
If you haven’t encountered any error message, I recommend updating QuickBooks Desktop to the latest release. This to ensure, your software is up-to-date so you always have the latest features and fixes.
If the issue persists, you may need to deactivate Bank Feeds first for that specific account before uploading the WebConnect file from your bank. Please note that you need to delete or match any pending transactions in your Bank Feeds Center if you get an error message upon performing the process. For additional insight visit this article: Deactivate Bank Feeds for an account.
Also, I'm adding these articles about downloading and fixing banking errors in QuickBooks Desktop that may help:
That should do it. Please let me know how everything goes or if you need anything else. I’m more than happy to help. Have a good one!
