Hi Homecook!
Thanks for joining us here. Let me share some details about Paypal transactions.
One reason why the transactions are showing twice is that you linked into QuickBooks Online the bank account that is connected to your Paypal account. The best way to fix this is to record the transaction in the Paypal account. Then, create a transfer from the bank to Paypal to record the funds coming out from the bank that you use for the Paypal transaction.
- Go to the + New button and select Transfer.
- Under Transfer Funds From, choose the bank account and the Paypal under Transfer Funds To.
- Enter the details needed, tap Save and close.
Once done, match the downloaded transaction from the bank with the transfer on the PayPal account.
Also, as I checked your screenshot, it seems that you processed a refund on your Paypal account. Please note that all transactions will be downloaded into QuickBooks Online once you linked your Paypal or bank account. That's why you're seeing sales and refund transactions in the Banking. All you need to do is categorize and/or match them.
I've added some links you can check. These will discuss more on how to handle the downloaded entries to keep your account balance:
I'll be here if you need more help. Take care always!
