This is honestly a scam. They force you to pay someone just to unreconcile something? This is the most ridiculous pile of dog doo-doo I've ever heard. I switched over to Quickbooks Online last year and have had nothing but problems since doing so. I am extremely unhappy with the product and am looking to replace it with something else as soon as possible. It has cost me hours and hours of my time and tons of money just to try to get close to be fixed. Horrible. 0 stars.