Hi there, QwkB00ks_Emily.
I'd also feel the same way when something doesn't work as expected. Let me provide some information on why you’re unable to get the latest entries from Montecito Bank and Trust.
The issue you’re experiencing is already reported to our engineers (INV-58365). They’re actively working to get the bank feeds feature running back to normal.
We request all affected users to sign up to the notification list. This is to ensure you’ll receive email updates about the investigation.
Here’s how to reach them:
- In your company, click the Help icon at the top to open the QB Assistant window.
- In the Assistant tab, key in the issue or topic in the field box.
- Press the Get help from a human link and follow the on-screen steps to complete the process.
- From the support options, select Chat or Callback.
In the meantime, upload your bank transactions via Web Connect. For detailed instructions, see the following article: Manually upload transactions into QuickBooks Online.
For additional reference, this link will guide you on how to get your downloaded to show in QBO. From there, you’ll see the links to common bank feeds errors.
I appreciate your patience while we’re working on this. Reach out to the Community for any QuickBooks concerns. I’m always ready to help and make sure you’re taken care of.
