Good morning, @Hull Girl.
Thank you for the extra clarification on the issue with payment deposits. I can get you in the right direction to get this resolved as soon as possible.
Since you've tried the steps my colleague provided and it would put you back in the same position as before, I recommend contacting our Customer Support Team. They'll be able to use a screen share to get a better understanding of what's going on and then escalate the problem if need be. Here's how:
- Go to the Help icon in the top right-hand corner.
- Click the Contact Us button.
- Give a brief description of the problem and hit Let's Talk.
- Scroll down and choose to Get a callback.
Afterward, you'll receive an estimated time of when they will get in touch with you.
I hope these details help. If you have any other concerns, feel free to ask. I'm only a post away if you need me. Take care!
