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Michael7s
Level 1

QBO PayPal integration creates both a sales receipt and a deposit, double counting each sale

For each sale of product recorded through PayPal, QuickBooks Online, coupled with the provided PayPal integration, is creating both a deposit AND a sales receipt.  The deposit properly records the sale and fees.  This is all I really want. 

 

But: The auto-created Sales Receipts appear to double count the sale and show up in a separate revenue category on my P&L as "PayPal Sales" causing those who review my books to ask, "How many PayPals are you selling and why?"  but also falsely doubling revenue through that channel. 

 

QBO support (after trying to send me off to PayPal) acknowledges the problem and to date, suggests that I log in every day and simply delete the Sales Receipts.  This hardly seem like good practice. Other suggest that QBO support has "fixed" this after calling in.  I've had no such luck. 

 

Have any of you addressed this?  Perhaps a setting or process that I missed?  

 

Thanks for any advice!

 

 

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