I wish I could make it better, @userzac .
As much as I'd love to offer help and locate your deposit, we've got separate support who can address this in no time.
Normally, deposits are on hold as we encounter issues with your receiving account information. After reviewing them, the funds will be automatically posted into your bank account. You can read to learn more about your funds: Why are my funds on hold?
That said, I'd recommend contacting our Merchant Services Team. With their tools, one of our specialists can pull up the account on file and help you locate the deposit in question. To do so:
- Go to Help.
- Select Contact Us.
- Enter Deposits are on hold in the What can we help you with? field.
- Click Continue.
- Choose a channel where you wish to connect with our dedicated support.
In the same manner, you consider reading through this article and learn more about your deposit schedule: Find out when QuickBooks Payments deposits customer payments.
On top of that, I've also included this reference for a compilation of articles you can use while working with us: Invoices and Payments for QuickBooks Online.
If you have any other questions, please let me know by leaving any comments below. I'll be here to lend a hand.
