Thanks for getting back to us, @CharleneGSC.
Since the issue persists after following the steps shared by my colleagues above, I highly suggest contacting our Phone Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- Enter your concern, then select Talk to a human.
- Tick Contact Us and choose a way to connect with us.
After that, you can now proceed with adding or matching your bank transactions in QBO, check out this article for more information on how to go about this: Categorize and match online bank transactions in QuickBooks Online.
Please know that I'm only a post away if you have any other questions or concerns. I'll be happy to help. Have a great day!
