I'm here to ensure this gets resolved, Annieb40.
Let's perform some basic troubleshooting to determine if this is a browser-related issue. To do this, I'd suggest accessing your account via a private window.
Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Once done, turn off the scheduling. If you're able to do so, let's clear the browser's cache. This improves the program's performance.
You can also use supported browsers. They'll provide you the best and most secure experience with QuickBooks.
To learn more about instant deposits, please see these articles:
As for the fees that showed, it would be best to reach out to our QuickBooks Payments Support. They can check those transactions that you didn't approve as instant deposits and resolve them.
Additionally, find out when QuickBooks Payments deposits customer payments. This ensures you're able to track the correct deposit speed of the transactions.
In case you'll need assistance in dealing with your customers' deposits, don't hesitate to get back to this thread. We're always here to help you.
