Thanks for getting back to us and for sharing additional information, Scotty.
Please know I don’t want you to feel that way. I can add some insights on how we can fix this issue and reconcile your account. Let‘s run and review your reconciliation report to check if there are deleted or modified transactions. I'll show you how in your QuickBooks Desktop (QBDT) software:
- Go to the Reports menu.
- Select Banking, then Previous Reconciliation.
- Click the appropriate Account and Statement Ending Date.
- Select Display.
- Compare this report to past statements from your financial institution.
If there are, you may need to re-enter or edit the transactions to offset the balance. If there aren’t you have the option to ignore the discrepancy and let QuickBooks enter an offsetting adjustment. To be guided through the process, you can read the To fix an incorrect balance section in this article: Fix beginning balance issues in QuickBooks Desktop.
I’d also recommend working with your accountant for additional guidance. Your accountant can provide you their expert advice on how to record it properly and ensure your accounts are accurate. If you’re not affiliated with one, you can visit our ProAdvisor page and look for one from there.
Once everything is all in place, you can now reconcile your account seamlessly.
Know that you can always get back to me if you have other follow-up questions about reconciling your accounts or with QuickBooks. It’s always my pleasure to help you. Keep safe!
