Thanks for sticking with me on this.

I spent a good chunk of today talking to support, without a resolution. Maybe I'm dumber than a rock and just missing something so I'll throw something up as a starting point for discussion. You can tell me if I've gone off the rails. BTW I've had to fix discrepancies and accidentally deleted transactions in the past so I've had a bit of experience of that, but this is new.

So here is what I'd like to start with. A screenshot of my reconcile

The points are

Beginning bal 13,092.13

Deposits cleared 0

Check cleared 0

Cleared balance 13,894.63

But, since there are no deposits or credits, the cleared balance should be 13,902.13. Right?

You can see there is an difference of 802.50 meaning QB "thinks" that 802.50 worth of credits less debits have been cleared. The screens shot says otherwise, none have been cleared. Have I understood correctly?