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Replying to:
ChristieAnn
QuickBooks Team

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Hi there, CScotty.

 

Thanks for coming back to QuickBooks Community and I appreciate you for performing the troubleshooting steps to resolve the issue with reconciliation Discrepancy.

 

I suggest contacting our QuickBooks Support Team since the problem continues to occur. They have the tools to pull your account and investigate the cause of the issue.

 

Here's how to contact them:

 

  1. Press F1 to open the Help window.
  2. From the search icon, type Contact Support.
  3. Click Contact us at the bottom part.
  4. Give a brief description of your issue about reconciliation balance and click the Search button.
  5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

 

  • Message an Agent – Allows you to chat directly with a support agent.
  • Talk to a Specialist – Arranges a callback from a support agent.

 

Please refer to the articles below to see several steps on how you can resolve an issue in reconciliation and how it works in QBDT.

 

 

Please let me know if you have any questions or need clarification. The Community and I are here to cater to your needs at all times. Take care and keep me posted.

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