I’ve got you covered, @maureenwct71.
I appreciate you for alerting us and performing several troubleshooting steps to resolve the bank connection issue. As much as I want to help, we have a designated department that can investigate further.
I know you’ve already reached out to our Technical Support team about this matter. But I recommend contacting them once more to review and check everything in your account. Our phone representatives have tools that can access your account to reinvestigate the issue and can provide fixes immediately.
Here’s how:
- Select the Help menu.
- On the QB Assistant window, type Talk to a human.
- Select or type, I still need a human.
- Type it again until you see a shortcut to connect with my human option.
- Click the Contact us link to connect with our support.
- Select Get a callback.
Here are some articles that help ensure accounts are matched and accurate. Visit them moving forward for detailed instructions:
Drop me a message below with updates on your banking connection concern. I’ll get back to you as soon as I can. Always take care!
