Welcome back, @Sandy Eggo.
I want to make sure this concern is taken care of, and I'd like to redirect you to the best support group available to get this addressed right away.
Since QuickBooks still populating the incorrect account and class, it has something to work with the bank rules. In this case, I recommend reaching out to our QuickBooks Support Team to check this issue further and help you change the account and class to the correct values.
To reach them, you can follow the steps provided by my colleague jamespaul above. Or use this link to directly message our QuickBooks experts.
I'm also adding these articles to know more on how to manage bank transactions in QuickBooks Desktop for Mac:
Should you need any additional assistance while managing your bank transactions, you can leave a comment below. I'll be sure to get back to you.
