Hello Unfortunately that didnt work. Maybe I should clarify that its a credit card statement? for November and December I need to unreconcile   When I looking in the registry there were only numbers there from many years past. I was 30 minutes chatting online with quickbooks before got disconnected and another rep showed up. still not able to help me. I find that for the amount of money paid to quickbooks I never get any help from customer support 

I greatly appreciate any help you can give as I am bout ready to cancel the subscription and move on to something more consumer friendly