Hello there, @DKC.

I can see that the link you've opened is for the QuickBooks Online Self-Help. Allow me to share some details about this the availability of the bank statements.

Our Product developers are working with the banks hand in hand to show this feature. As of now, the statements feature is available on these banks: Supported banks for statement feature. JP Morgan is not in the list as of the moment.

As a workaround, I'd suggest getting the statement from your bank's website to use it during the reconciliation process.

I've added this article you can refer to get updates about the statement feature: Get bank statements directly from your bank when you reconcile.

I'll be here if you have other questions. Please don't hesitate to let me know by using the Reply button. Take care.