Good afternoon, @tiffpc1100. 

Thanks for joining in on this thread. I hope your day is going well so far. 

I appreciate you coming to the Community with your question. However, we aren't able to answer them due to them being associated more with Square. We only assist with information that's in your QuickBooks Online (QBO) account. 

I recommend contacting Square to see what steps need to be taken for this situation. You can also check out our tutorials page to view other available features in your account that may help your business. 

Let me know if you have any other questions. I want to make sure all of your concerns are addressed. I'm only a few clicks away if you need me. Have a wonderful day!