It isn't the kind of experience that we want you to encounter, Corki.

I appreciate all the steps and troubleshooting you've done done to resolve this matter. The WebConnect file should help you download the transactions since it's not working on your end, it's best to reach out to our Phone Support team. 

One of our agents there can do a screen-share with you and verify what causes the issue.

Once everything's fine, you can categorize the transactions. I've added this reference as your guide: Review downloaded transactions.

I'll be around if there's anything that I can help. Keep safe!