We are having the same problem. We followed the steps and it just did the same thing again. For Account (where we want to funds to go to) it is Business Checking. But I'm seeing that if we choose this it creates the duplicate credit & debit therefore cancelling it out. We have a deposit from a customer. Under 'Received From' we put the customer, then under 'Account' you say we shouldn't put business checking but that's the account where this deposit is posted to- so we also tried to do it under Undeposited funds but had the exact same problem, it showed as a deposit and a payment again (right in a row on business checking (in chart of accounts). I've read the articles you've posted but it's still not helping me resolve this issue could you be more clear on what steps to take to resolve this issue.