I’m here to help and get you back in running your business, @rweibel.

Can you share with me what specific help you need? This way, I’ll be able to provide you the right information to resolve it. Any additional details can help us narrow things down.

Nevertheless, if you wish to talk with one of our specialists, you’ll need to schedule a callback from us. To contact them, I recommend accessing your QuickBooks Online (QBO) account on a private window (incognito). This way, we can verify if the issue you’re having is caused by stored cache files. 

Browsers save cache data to help load the page faster. When piled up, this causes issues and affects your QBO performance. Using a private window doesn’t save any cache files. Thus, this can help us verify the issue easily. To start, you can use these keyboard shortcuts in opening a private window:

• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Ctrl + Shift + P (Mozilla Firefox browser)
• Press keys: Command + Shift + N (Safari browser)

If you’re able to contact our Support team, I’d suggest clearing your regular browser's cache. This will delete all saved data files from your browser and helps it to function efficiently. If the issue persists, try using other supported browsers. That way, we can check if this is a browser-integrated issue.

In addition to this, I’m adding this link that you can read for reference in matching your real-life bank balance and QuickBooks balance: Reconcile an account in QuickBooks Online.

Keep me in the loop if you have any other concerns or questions. It’s always my pleasure in keeping you on the right track. Have a good one and keep safe.