I called into quickbooks and talked to a manager and they said that the file transfer from online to desktop is no longer supported. I have already been sent these instructions that include the windows transfer in between and they did not work. Now today I have talked to 3 different people. 1 who said to include windows still, 1 who said to not include the windows step, and 1 who said it is no longer possible to do this transfer at all. I have spent over 12 hours on the phone and requested someone to login to my computers remotely and fix this but all I keep getting is how to article links that do not work.