Thanks for the details, Priscilla!

I can share a couple of ideas on how to reconnect your PayPal account in QuickBooks.

First, please ensure to use Admin credentials when logging in to your PayPal account. This way, you'll have access to all its settings. 

Also, the steps suggested by Miiiki should help you delete your account's history. Since this isn't in your case, I recommend contacting PayPal support for further help. This way, they can review your account in a secure space and help you view those settings.

Once done, you can now reconnect your account as you normally do. Lastly, you can review the Connect to PayPal link for more account management tips.

Feel at ease to add your reply in the comment section. I'm still around to help you. Have a fantastic day!