Thank you ChristieAnn, I have actually spoken with Loretta B on the support team today. Her suggestion was to go American Express and download the missing transactions and then to upload them to Quickbooks. Well that great if this was a temporary fix, but for the last five years I have been told the same thing from various members of your team. The bottom line is that this issues is STILL NOT RESOLVED! How many years later?? This is unacceptable all of us folks pay good money every month for quickbooks only to have the same problems over and over. Please do contact me with a solution.