Thank you for your reply. I have tried all the steps you recommended multiple times with no resolution. I have been disconnected numerous times and when ask to speak with a supervisor I am put on hold for 45-90 minutes and then disconnected. I have been told a supervisor or payroll expert will call me back and that has never happened.  As a business owner I am appalled by the lack of customer service, the complete lack of accountability of a company, and the dismal infrastructure to problem solving. 
1. Dec 18 contacted customer service by phone for FFCRA payroll correction help. Was told an email would be sent and never received one.

2. Dec 24 contacted customer service again by phone. Was on hold 48 minutes until someone could figure out how to email Excel Payroll Correction spreadsheet. Dec. 27 Uploaded Corrected Documentation. Case:[removed] 

3. Jan 8 Intuit replied they received the documentation and had not assigned a specialist yet. The fee I would have to pay was listed though. 

3. Jan 11 called Intuit to check on status. Was told my case was under review and that there was no way for the customer service rep to know how far along the  correction was in the review process. On hold another 40mins. 

4. Jan 13 received an email that the correction was completed. However, the "correction" made the problem worse and was done completely incorrect. 

5. Jan 13 I replied by email that the problem was worse and never received a response from Intuit Payroll. No one replied back. I also contacted customer service by phone, was on hold another 45-60minutes and they said they needed to open another case #. 

6. Jan 14 received email that my original case was going to be closed if everything was to my satisfaction, I replied via email with an Excel sheet and detailed explanation about what was still incorrect. No reply. 

7. Jan 17 emailed again about my case status. No reply. 

8. Jan 18 contacted customer service by phone. 44 minutes and no resolution, Would not forward my call to a payroll rep. Tried to give me a new case number again. Put me on hold and disconnected my call. 

9. Jan 21 contacted customer service by phone. No help and put on hold again. 

10. Jan 25 Emailed New Case number rep. No reply. No resolution. 

11. Jan 27 contacted customer service by phone. No help and put on hold again. Given another case #. When I commented that I needed this information for my staff to receive correct W2s and to file a correct 941 by the electronic deadline tomorrow I was told that I had to call back tomorrow and they would push my case through, but they couldn't do it today because it was still in review. 

12. Jan 28 attempted to reach Customer Service by phone.... no one ever called back. Could not push through case or file electronically. 

13. Feb 1 was on hold 3 times and INTENTIONALLY disconnected each time and no resolution. I repeatedly asked to speak with a supervisor and the woman ignored me then would put me on hold for 1 hour and 53 minutes the first time, 40 minutes the second, and 19 minutes the third before just hanging up on me while I waited. And the third person had the audacity to request I not give her a bad review because I had such bad experiences all day. How about work and don't be worried about the review.

I would like to point out that I never yelled or used harsh words. I repeatedly asked for help and refused it. 

This is unacceptable. There is no employee accountability and no company integrity. I have decided to no longer waste my time attempting to encourage Intuit Payroll to do their job, but will use my time to find a new payroll company.