I wish I could make it better, @MC Tax Consultant.
As much as I'd love to offer help and share how you can able to find a match for your payroll checks with your existing entries, we've got separate support who can address this in no time.
That being said, I'd recommend contacting our Customer Care Support. With their tools, one of our specialists can pull up the account on file and investigate the root cause of this unexpected behavior in question. To do so:
- Go to Help.
- Select Contact Us.
- Enter Unable to match - Payroll Checks in the What can we help you with? field.
- Click Continue.
- Choose a channel where you wish to connect with our dedicated support.
Lastly, I've also included this reference for a compilation of articles you can use while working with us: Banking for QuickBooks Online.
If you have any other questions, please let me know by leaving any comments below. I'll be here to lend a hand.
