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SophiaAnnL
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The steps you tried are the main solutions to fix the error, artamous.

 

Since you're still getting the same issue, I'd suggest giving us a call. We can perform thorough investigation as to why your checking account doesn't show when using Direct Connect.

 

Here's how to get our contact number:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop, and then choose your version.
  3. Click the Solving Issues & Error Messages topic.
  4. Click the Common Errors sub-topic.
  5. Scroll down and click the Get Phone Number button.

I'll be around if you need more help. Thanks for dropping by.

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