Thanks for getting back to us, @kpagaduan12.

Yes, you can match the receipt and the downloaded the payment in your QuickBooks Online (QBO) account. Before doing so, you’ll have to manually undo the reconciled payment or invite your accountant and let them undo it for you. They have the proper tool to undo the reconciliation at once

If you’re not affiliated with one, you can visit our ProAdvisor page and find one from there. Your accountant can give you their expert advice on the best action to take and resolve this.

To undo your reconciled account, you can follow these steps:

1. Go to the Accounting menu.
2. Select Chart of Accounts.
3. Find the account you want to undo then select the View register link,
4. Select the transaction you want to unreconcile to expand the view.
5. Review the check column. If the transaction is reconciled, you’ll see an “R.”
6. Select the checkbox until the box is blank. This removes the transaction from the reconciliation.
7. Click Save and close the account register.

You can also see this link for more details: Undo or remove transactions from reconciliations in QuickBooks Online.

Once everything is all in place, you and your accountant are now ready to reconcile your account again.

Let me know in your reply if you have other concerns or questions about reconciliation or with your account. I’m more than happy to assist you. Take care and keep safe.