Good morning, @Jetter. 

Thanks for reaching back out to the Community and adding some clarification to the issue. I hope your week is going well so far. I can provide you with some information about your Capital One Bank. 

After researching this issue further, I've discovered that there's an on-going investigation with the balance not updating with the Capital One bank (INV-54258). Contacting our Customer Support Team to be added to the list of affected users will be the best way to receive updates about this problem going forward. You can click this link or use the steps my colleague provided above to reach a QuickBooks Specialist. 

Check out our tutorials page to see additional details about other available features in your account. 

If you have any other questions, feel free to ask. I want to make sure that you're able to get back on track. I'm only a post away if you need me. I value you and the success of your business.