Hi Trudy.

I can share with you some additional information about the current investigation with Chase Bank.

The investigation number (INV-52563) is still new and ongoing. Rest assured that our banking team is all hands on deck working together to get a resolution as quickly as possible. For the time being, I recommend connecting with our Support Team as suggested by JenoP above. This way, our live support can review your account securely and add your name to the list of affected users. Once an update is released, you'll automatically receive an email notification of the latest updates.

Moreover, you can also visit our blog to stay current with the latest QuickBooks news and feature enhancements. Here's the link: The QuickBooks Blog.

For additional resources about the banking feature and reconciliation, I also suggest opening the topics from this link: Find help with bank feeds and reconcile accounts in QBO.

Please let me know how else I can help you with QuickBooks or online banking by adding a comment below. I'm always here to help. Keep safe!