Hi there, TrudyT22.
It looks like we have an open investigation about missing transactions or Chase accounts not updating in QuickBooks Online. This means that our engineers are already working on this one to determine what's causing the issue and resolve it as well.
In the meantime, please contact our phone or chat support teams for them to add you in the list of affected users. We will notify you via email once we have this sorted out. Here's how to reach out to them:
- Click Help in the upper right-hand corner of QBO.
- Look for Talk to a human and click on it.
- Type in "support" or "contact support" again and press Enter.
- Click I still need a human.
- Select Get help from a human.
- Choose between Chat with us or Have us call you.
You can also check out this article how to categorize banking transactions they're all downloaded in QBO: Categorize And Match Online Bank Transactions In QuickBooks Online.
The Community is always here if you need more help with QuickBooks.
