Thanks for letting us know about this, @JBear_TX.
I have some steps that we can try to get this resolve. You can run the QuickBooks File Doctor tool. This tool helps fix issues in the file such as the one you have.
To run the tool:
- Close QuickBooks.
- Download the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
- Open the file you downloaded (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
- Select the Company File Issues tab.
- Click the QuickBooks File Doctor tool.
After running the tool, restart your computer. Then, try un-matching the auto matched transaction again. Learn more about fixing common QBDT problems at this link.
Also, you can browse for specific topics here if you need help with other tasks in QBDT.
Keep me posted if you still have questions or concerns with your bank transactions. I'll be around for you. Take care and have a wonderful day ahead.
