Hi there, @katoom.

Thank you for getting back and providing extra details. I can help you resolve your Web connect issue in QuickBooks Desktop.

Since updating your QuickBooks and running the verify and rebuild tool didn't do the trick, I advise calling our Customer Care hotline. Checking the root cause of this requires tools, like screen sharing, that only the phone support team has and they can create an investigation ticket if there are other customers experiencing the same thing.

Here's how to get their updated contact number:

1. Click this link: https://help.quickbooks.intuit.com/en_US/contactus.
2. Select QuickBooks Desktop.
3. Choose your QuickBooks for Windows version.
4. Select the issue/topic.
5. Click the Get Phone Number button to see the support number.

That should get you on the right path.

Let me know how it goes or if you have other concerns about banking. I'd be on a lookout for your reply. Have a good day ahead.