I'd also feel frustrated when faced with serious issues like this, @infoT.

I want to make it up to you by making sure this gets resolved as soon as possible.

Since the above steps didn't fix your online banking issue (American Express), I recommend getting in touch with our support team. They can investigate further why you're unable to download your transactions or even escalate this one if needed.

To get our live support, please follow the steps outlined by my colleague @RCV above. Just make sure to contact them within the business hours so they can assist you promptly.

For now, I recommend manually importing your entries into QuickBooks.

When you're all up and running again, you can start categorizing and matching your transactions. This process helps make sure you're putting them into the right accounts and prevent any duplicates.

For good practice, you can reconcile your account to ensure your QuickBooks records matches with that of your bank statement.

I'm still around to help you if you have more banking concerns or any QuickBooks-related. Just comment back below so I can assist you further.