Hi there, katoom.
An outdated QuickBooks release version and a damage company file component could be the factors affecting the issue. To fix this let’s update your QuickBooks version through the steps below:
Please make sure to back up your company file before doing so.
- Visit this link: https://downloads.quickbooks.com/app/qbdt/products
- Select the country, QuickBooks Desktop product, and the year version.
- Click Search and click the Get the Latest updates link next to Already downloaded.
Once done, try to open your Web connect file again. If the issue continues, I’d recommend performing the verify rebuild.
For the detailed instructions about this process, please check this article: https://community.intuit.com/articles/1774819-verify-and-rebuild-data-in-quickbooks-desktop.
Stay in touch if you have other concerns about the product.
