Happy to have you in the Community, @btracy.

I appreciate you taking the time to provide the attached screenshot.  if you're experiencing the same issue as the previous customers on this thread, you can follow the steps shared by @Rea_M.

If you have followed the outlined steps, and are still experiencing this issue, I'd love to hear more about what you tried so we can explore other options.

I look forward to hearing from you! Take care.