I am a customer myself, too, and experiencing this issue for a long period is hard to deal with, francesca-elizab.
We have an ongoing issue where transactions are not importing when using Connect with Paypal app. Our engineers are working together on the permanent fix of this issue. To keep you updated on this one, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and add you to the list of affected users. They'll send you an email notification once there's an update on this issue.
You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
The only workaround we have is to manually upload your bank transactions to QBO. Feel free to visit our Banking page for more insights about managing your bank feeds transactions.
I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just one click away. Take care always.
