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I appreciate you for taking your time in getting back to us, @kaykay331.
Yes, we can request for our Product Developers to conduct an investigation and look into the root cause as to why your Merrill Lynch account downloads an incorrect list of transactions.
Since the Community space is a public forum, I'd recommend contacting our Technical Support team. They have the tools to securely look up your account and initiate the investigation using your account's information. Here's how to contact us:
- Go to the Help menu.
- Choose Contact Us.
- Enter your brief concern in the box.
- Press Let’s talk.
- Select Get a call.
- Enter your personal information.
- Click Confirm my call.
Just a heads-up, we have limited expert support staff and reduced our support hours to 6 AM-6 PM PT Monday-Friday due to the ongoing pandemic.
Get back to us here and let us know how your request goes by leaving a comment below. The Community and I are always here to help.