This is not the experience we want you to have, @wingerworks2019.
Thank you for letting us know about the current status of the deposit. I can see that there's an ongoing issue with Payments accepted on 12/14/20-12/15/20. Our Product Engineering team has already identified the cause of the issue and is now working to get merchants funds released today. Please check back on the status of this deposit after 5:00 PM PST.
The Instant Funding allows for deposits between $1 to $2,000 up to three times a day, not to exceed the $2,000 amount per day. Deposits will be funded to a linked, supported debit card. I'm adding these articles for more details:
If the payment will be received tomorrow and you'll be charged for an additional fee, then I suggest reaching out to our Customer Support to check if you can request for a refund. They can get into your account in a secure environment and validate this request.
You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Provide us with some information about your concern.
- Select the Contact Us button and provide some details about this concern, then on the Let's talk button.
- You'll now be provided options on how to connect to our Customer Support.
Here's the contact the QuickBooks Online Customer Support team article for more information.
I'm always here if you have any additional concerns with your deposit and or anything else with your account. Thanks for coming to the Community, wishing you continued success!
