This seems like the same statement I have received any time I have had problems with anything on QuickBooks.  I am having the same issues as others. I have had the service for 2 years and never had this issue with receiving funds. Same customer, accounts, credit cards, etc. And magically one day there's a problem. The customer report claims are useless because they questions go unanswered and you never "receive and email about the progress with the problem".