I understand the impact of any delay in receiving your customers' payments, @airfx.
Funds usually reach your deposit bank account within 2-3 business days of the transaction. Let me share some information about QuickBooks payment processing time.
When your clients pay online via credit card, the estimated time for payments to deposit is 5-7 banking days. However, ACH payments take 2-7 days to hit your bank account. Here are the other possible reasons why your payments were not yet deposited:
- Time of day you enter transactions.
- Weekends and federal holidays.
- The financial institution where transactions are deposited.
- How long it takes for your bank to verify and process electronic deposits.
Here's how to check the status of your deposit:
- Sign in to the Merchant Service Center.
- You'll see the word Withheld in the Method column.
- This is to indicate that the payment is on hold and we're reviewing it.
If you received an email stating that funds are on hold, it means that there was something unexpected in the deposit that we’d like to look at. Here are some common reasons for holds:
- When your payment processing exceeds the established maximum dollar amount expected on your account.
- When a transaction is processed after several authorization attempts and failures.
- When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
- When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or Intuit.
Usually, we ask for more info so we can complete our review within 2 business days. Once completed, we can finish processing the payment. You can read through this article to learn more: Why are my funds on hold?
Since the Community page is a public forum, I'd recommend contacting our Payments Support team. They have the tools to securely pull up your account and check the status of your deposits. Here's how to contact us:
- Visit: https://community.intuit.com/browse/payments-contact-us.
- Choose the specific Merchants Service product you're using.
Lastly, I'm adding these articles to get more details in handling deposits in QuickBooks Online:
Don't hesitate to let me know if I can be of additional assistance. Cheering your business to continued success.
