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wingerworks2019
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Was there some sort of issue yesterday? We have had online payment processing through QB for 2 years now.  Almost 250K processed with no issues, and out of the blue a 5K client payment was delayed "for review".  No other information provided.  This is a long time client who has made several large payments from the same account.  Our bank account has remained the same since our account was opened.  We pay the $10 per transaction fee for next day ACH payments.  It's a week before Christmas and I can't pay my workers or my bills due to this issue.  I can't seem to get any information except generic messages on why it could be delayed.  My customer is upset as the money was already withdrawn from their account. My bank is reporting that Quickbooks has not issued the deposit so the problem is with QB, not with sending or receipant bank.  This is absolutely unacceptable.  I could understand if I was a new client, or if my receiving bank account had recently changed. I'm already paying $70 for the software, plus 3% on credit card transactions and the $10 per ACH transaction fee.  I shouldn't have to chase customer payments down.  Especially during a pandemic where I have had to do everything I can just to stay in business. 

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