Hello, mayinNV.
Thank you for reaching out to the Community. Let's go ahead and pull up the discrepancy report to view what's causing the difference.
- From the Reports menu, select Banking, then choose Reconciliation Discrepancy.
- Choose the appropriate account, then select OK.
- Evaluate the report to identify any discrepancies.
Once already figure out the discrepancy, make sure to correct it and start the process of reconciling.
To guide you with the reconciliation process, Here are the articles for you:
However, If all fails, let's consider to verify and rebuild data. It could be the file is corrupted.
Please know that you can always get back to this post If you have any other questions. I'll be right here to help. Stay safe!
