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Hello, PCA - Calgary.
I appreciate you sharing the steps you've taken so far to try fixing your issues with Web Connect. The steps you've mentioned and the one shared on this thread are the possible troubleshooting used to resolve this issue.
Since the issue persists, I recommend contacting our QuickBooks Care Support so they can further investigate the reason why you're having trouble working with Web Connect.
Here's how you can reach us:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
The availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.
Know that you're always welcome to post here in QuickBooks Community if you have any other concerns.